Terms of service

These terms apply when you place an order at maysparlour.co.uk. Read them through before ordering. They leave your legal rights as a consumer untouched.

1. About us

maysparlour.co.uk is an online shop run by ALVERIOS LTD, which trades as May's Parlour. The company's address is 14A Beaconsfield Court, Nuneaton, CV11 6AE, United Kingdom. Throughout this page "we" means ALVERIOS LTD. Our email address is support@maysparlour.co.uk.

2. Placing an order

After you order, an email confirms that the order has reached us. That email is an acknowledgement only: a binding contract comes into being when our dispatch email is sent. Should an item turn out to be unavailable, for example because stock has run out or the listing contained an obvious error, we let you know and return any payment taken for it.

3. Prices and payment

Prices are in pounds sterling (£), and any applicable taxes are already included — nothing is added at checkout. You pay when you place the order, using any of the methods offered on the checkout page. Where a listed price is plainly a mistake, we get in touch before sending anything, and you decide whether to go ahead at the correct price or to cancel.

4. Discount codes

Unless its own terms say otherwise, a discount code works once for each customer, and an order can carry one code only. The welcome code WELCOME10 takes 10% off and follows that rule.

5. Delivery

We deliver every order free to UK addresses, and there is no minimum spend. We take 1–3 working days to prepare an order, and delivery to most UK addresses then takes 3–7 working days. Our delivery area is England, Scotland, Wales and Northern Ireland; the Isle of Man and the Channel Islands are outside it for now. Delivery times are estimates, not fixed dates. Once a parcel has been delivered to your address, looking after the goods is up to you. Full details are in our Shipping policy.

6. Returns and your right to cancel

Returns are free for 30 days after delivery, provided the item is unused and still in its original packaging. Separately, the law allows most online orders to be cancelled during the 14 days after they are received. How to return, what can't be returned and when refunds are paid are set out in our Refund policy.

7. Faulty or damaged items

If anything arrives damaged, faulty or different from what you ordered, we put it right: send us your order number and a photo by email and we replace the item or refund it. Your rights under the Consumer Rights Act 2015 apply in full.

8. Product information

We take care to describe and photograph products accurately, but colours can look different from screen to screen and handmade or natural-look finishes vary slightly from piece to piece. Sizes, power type, plug type and any safety rating are given on each product page; please check them before you order. Christmas decorations are not toys and should be kept out of the reach of young children unless the product page says otherwise.

9. Age-restricted items

Some items can only be sold to customers above a minimum age. For example, the law does not allow Christmas crackers to be sold to anyone under 12. By ordering an age-restricted item you confirm that you are old enough to buy it.

10. If we let you down

Should we break these terms, we will make good any loss you suffer that both of us could have expected to follow from the breach. Nothing on this page removes or restricts our responsibility for death or injury resulting from our negligence, for fraud, or for any right the law gives you that cannot be signed away, such as your rights about the quality of goods. The shop serves private households; losses connected with a business are not covered.

11. Events outside our control

Severe weather, carrier disruption and similar events that we cannot reasonably control may delay an order, and we are not responsible for delays of that kind. If such a delay becomes substantial we write to you, and anything not yet dispatched can be cancelled and refunded in full.

12. Your personal information

Our Privacy policy explains what personal information we collect and how it is used.

13. Updates

This page is revised occasionally. Your order is covered by the version that was published here on the day you placed it.

14. Which law applies

English law governs these terms. Disputes go to the courts of England and Wales; residents of Scotland and of Northern Ireland are free to use their local courts instead.

15. Contact

Support is by email at support@maysparlour.co.uk; replies go out within 1 working day (Monday to Friday).