Quick answer: Returns are free for 30 days after delivery, provided the item is unused and still in its original packaging. Email us and we send a prepaid returns label; you don't have to give a reason.
Last updated: 12 November 2026
Four steps
- Tell us. Write to support@maysparlour.co.uk, quoting your order number and listing what is coming back.
- Wait for the label. A prepaid returns label and short instructions follow within 1 working day (Monday to Friday).
- Repack and post. Use the packaging the items came in, fix the label to the outside and send the parcel off as the instructions describe. Hold on to your proof of postage.
- Get your refund. Refunds reach your original payment method no more than 10 working days after your return arrives.
What we ask
Items should be unused, complete and in their original packaging, and the 30 days start on the day your order is delivered. Please wrap fragile decorations as carefully for the journey back as they were wrapped on the way to you.
What can't be returned
Three kinds of item are not accepted back unless they are faulty: food, drink and personal care products once opened or unsealed; personalised items; and gift cards.
Damaged, faulty or wrong items
If anything arrives damaged, faulty or different from what you ordered, we put it right: send us your order number and a photo by email and we replace the item or refund it. That includes fragile pieces such as glass baubles that are broken on arrival. The broken pieces can stay with you unless we ask to see them.
Returning a present
The 30 days run from delivery, not from Christmas Day. A present delivered in the middle of November reaches the end of its returns period before it is unwrapped, so check early purchases when they arrive, or order a little later; our Christmas delivery dates page shows how late is sensible. Returns are arranged by the person who placed the order, and the refund goes back to the original payment method.
Your legal rights
Your statutory rights are not affected. The Consumer Contracts Regulations 2013 let online shoppers cancel most orders during the 14 days after they receive them, and the Consumer Rights Act 2015 protects you if goods are faulty. The details, with a model cancellation form, are in our Refund policy. Delivery times are on the Delivery page and other questions are answered in the FAQ.