Customer care
Questions about an order, delivery, a return or a product? Send us a message and a real person will reply by email.
Add your order number if you have one — it helps us find your order faster.
Whether it concerns an order, a product or a delivery, write to us. Support is by email at support@maysparlour.co.uk; replies go out within 1 working day (Monday to Friday). Put the order number in your message if there is one, so that we can find it straight away.
You may find the answer more quickly on our FAQ, Track your order or Christmas delivery dates pages. There is no phone line, which means every conversation is in writing and easy to refer back to.
On every order, with no minimum spend. Once dispatched, orders reach most UK addresses in 3–7 working days.
Delivery details →Return unused items in their original packaging within 30 days of delivery, with a prepaid label.
Returns & refunds →Refunds go back to your original payment method within 10 working days of your return reaching us.
How refunds work →A real person replies within 1 working day, Monday to Friday.
Contact us →Sign up for our emails and get 10% off with code WELCOME10 (one use for each customer). We only email people who sign up, and every email has an unsubscribe link.
Thanks for subscribing!
This email has been registered!
