Shipping policy

We deliver every order free to UK addresses, and there is no minimum spend. We take 1–3 working days to prepare an order, and delivery to most UK addresses then takes 3–7 working days. A working day is Monday to Friday, not counting bank holidays.

Cost and delivery method

Checkout offers a single delivery option, Free Standard Delivery, priced at £0.00 whatever the size of the order. Prices are in pounds sterling (£), and any applicable taxes are already included — nothing is added at checkout.

How long delivery takes

Stage	Time
Order preparation	1–3 working days
Carrier delivery (most UK addresses)	3–7 working days
Longest usual total	10 working days

Parcels for the Scottish Highlands and Islands and for Northern Ireland can take a little longer. Orders placed at a weekend or on a bank holiday start their preparation time on the next working day.

Delivery area

Our delivery area is England, Scotland, Wales and Northern Ireland; the Isle of Man and the Channel Islands are outside it for now.

Following your parcel

Your tracking number arrives by email when the parcel leaves us. The first tracking update can take up to a day to appear. A larger order is sometimes split between several parcels, in which case you receive a separate tracking number for every one of them.

Ordering for Christmas

Because delivery can take up to 10 working days in total, please order early in December. Each year's suggested order-by date, with a working-day calendar, is on our Christmas delivery dates page. The date is a suggestion based on our usual delivery times; carriers are at their busiest in December, so we don't promise delivery by a particular day.

If something goes wrong

If your tracking has not moved for five working days, or 10 working days have passed since you ordered and nothing has arrived, write to us and we will trace the parcel. If it can't be found, we send a replacement or refund you. Until a parcel is handed over at your address, the risk is ours and not yours. If anything arrives damaged, faulty or different from what you ordered, we put it right: send us your order number and a photo by email and we replace the item or refund it.

Questions

Support is by email at support@maysparlour.co.uk; replies go out within 1 working day (Monday to Friday).