Quick answer: Your tracking number arrives by email when the parcel leaves us. Click the link in that email to follow the parcel. If the email has not arrived, your order is probably still being prepared, which takes 1–3 working days.
Last updated: 12 November 2026
What each stage means
| Stage | What is happening | What to expect |
|---|---|---|
| Order confirmed | We have received your order and payment | A confirmation email, usually within minutes |
| Being prepared | Your order is being picked and packed | 1–3 working days |
| Dispatched | The parcel has left us | An email with your tracking number |
| In transit | The carrier is moving the parcel towards you | 3–7 working days for most UK addresses |
| Delivered | The parcel has reached the address on the order | Your 30-day returns period starts |
I can't find my tracking email
Look in your junk or promotions folder for a message from support@maysparlour.co.uk, and check that the order was placed with the email address you are searching. If more than three working days have passed since you ordered and there is still no dispatch email, write to us with your order number.
The tracking has not changed
Tracking can take up to a day to show its first update, and a parcel can sit at one stage for a couple of days without anything being wrong, especially in December. If nothing has changed for five working days, or 10 working days have passed since you ordered, write to support@maysparlour.co.uk and we will trace it. Parcels for the Scottish Highlands and Islands and for Northern Ireland can take a little longer.
My order came in more than one parcel
Larger orders, for example a tree from Christmas Trees with boxes of baubles, may travel separately. You receive a separate tracking number for every parcel, and the parcels may arrive on different days.
Delivery times are explained on our Delivery page, Christmas ordering on the Christmas delivery dates page, and everything else in the FAQ.